Terms of Service

1. Plans and Credits

• All plans are prepaid and are activated at the time of purchase.
• Each credit is equivalent to 1 hour of real work in design (Figma) or development (Webflow).
• Credits have a valid for 30 days since its activation.
• Credits not used within that period Expire automatically and are not refundable.

2. Purchase cancellations

• Once a plan has been purchased, it is not possible to cancel it or request a partial or total return, except for an error in the charge attributable to ForHuman LLC.
• If you decide not to use the purchased credits, they will expire at the end of their term without the right to a refund.

3. Refunds

• Payments made are not refundable except in cases of technical error in payment processing (example: duplicate billing).
• To request a review, you must write to hola@forhuman.studio Within a maximum period of 7 business days since the transaction.
• If the error is confirmed, the refund will be made using the same payment method used.

4. Deliverables and satisfaction

• We are committed to complying with the delivery times and revisions contemplated in each plan.
• The customer may request revisions up to the limit included in their plan; additional revisions will be deducted from credits.
• Once the final files have been delivered or the credits have been used, the service is considered completed and there is no refund.

5. Special Cases

• No refunds are made for Change of mind, lack of use of credits or their expiry date.
• ForHuman LLC may evaluate exceptional requests for reimbursement under extraordinary circumstances, but without obligation to proceed.

6. Contact for returns

If you have questions about this policy or need to report an error with your purchase, please contact us at:

hola@forhuman.studio